At MA-AN Commerce, we want you to be satisfied with your purchase. If you are not completely happy, you may return your item under the conditions below.
Returns
- You have 14 days from the date of delivery to request a return
- Items must be unused, in original condition, and in original packaging
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
Non-Returnable Items
We cannot accept returns for:
- Used or damaged items (not due to our error)
- Custom or personalised products
- Items returned outside the 14-day period
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 3–5 working days
- Refunds will be issued to your original payment method
Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Please contact us within 48 hours of delivery
- We will arrange a replacement or full refund
- Return shipping costs will be covered by us
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Contact Us
For all return requests, please contact:
Please include your order number and details of your request.
We aim to handle all returns quickly and fairly, ensuring a smooth experience for our customers.